Kai’s Clan Product Warranty

Kai’s Clan provides a 1-year Warranty against manufacturer’s defects. This Warranty is applicable only to the original purchaser of a brand new Product. The product was purchased from directly from Kai’s Clan or an authorized reseller. A purchase receipt or other proof of the date and location of retail purchase as well as the purchase price is required in order to claim the benefit of this Warranty.

If a Manufacturer defect arises:

Within the 12 month Warranty Period you may contact [email protected] to arrange for a replacement of this Product or a Product component. Kai’s Clan reserves the right to test the returned Product in order to verify that it is indeed a Manufacturer’s defect before exchanging the Product. In the event that a replacement for this Product is not available this Product will be replaced by Kai’s Clan with a Product of equivalent or greater retail value.

Notwithstanding the foregoing terms of this Warranty, Kai’s Clan reserves the right at all times, at its sole option and discretion, to refund to you the purchase price paid by you for this Product in full and final settlement of Kai’s Clan’s obligations under this Warranty.

Kai’s Clan does not warrant that the Product will operate without interruption or will be error-free or that all errors may be corrected.

The Kai’s Clan Limited Manufacturer’s Warranty covers the normal and intended use of this Product. This Warranty does not apply:

  • to any damage resulting from abuse, accident, unreasonable use, improper handling and care or other external causes not arising out of defects in materials or workmanship;
  • to any hardware, software or other add-on components installed by the end-user;
  • to damage arising from any service performed by an individual who is not an authorized representative of Kai’s Clan;
  • if this Product has been disassembled or modified in any way;
  • to cosmetic damage, including but not limited to scratches, dents or broken plastic, or normal wear and tear.

Kai’s Clan’s responsibility for Product defects is limited to the replacement of this Product or the refund of the purchase price for this Product.

If any term of this Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Except as provided in this Warranty and to the extent permitted by law, Kai’s Clan is not responsible for direct, special, incidental or consequential damages howsoever caused resulting from breach of Warranty or condition or under any other legal theory, including but not limited to loss of use. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions.


The information in any documents or files is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Kai’s Clan (and authorised distributors or resellers).

Exclusions to this warranty

This Warranty applies only to hardware products manufactured by or for Kai’s Clan. The Warranty does not apply to any non – Kai’s Clan hardware products or any software, even if packaged or sold with Kai’s Clan product. Manufacturers, suppliers, or publishers other than Kai’s Clan may provide their own warranties to the end user purchaser. Software distributed by Kai’s Clan with or without the Kai’s Clan brand name (including, but not limited to system software) is not covered under this Limited Warranty.

Disclaimer: Except as expressly set forth above, Kai’s Clan (and authorised distributors or resellers) makes no warranties, whether express, implied, statutory or otherwise, with respect to the Kai’s Clan Product. Kai’s Clan (and authorised distributors or resellers) specifically disclaim all other express, statutory and implied warranties and conditions, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement and the implied condition of satisfactory quality. The Kai’s Clan Product is supplied on an “as is” basis without warranty except as expressly stated above. You otherwise assume all responsibility for the selection of the Kai’s Clan Product to achieve your intended results and for the installation and use of the Kai’s Clan Product. No warranties, whether express or implied, will apply after the expiration of the limited Warranty period.

This Warranty is upheld by the governing law of New Zealand and you can bring legal proceedings in respect of the products in New Zealand courts only.

Return Policy

14 Day Return Policy

If you are not satisfied with your product, Kai’s Clan’s return policy allows you to return the product purchased by you after obtaining an Kai’s Clan return material authorization (“RMA”) during the 14 day period following date of receiving your Kai’s Clan product. You can apply for an RMA by contacting [email protected] The product must be received by Kai’s Clan or one of their authorised resellers within 10 days after you receive the RMA. If the product is returned unused, undamaged, unopened, and in its original condition, we will exchange it or offer a refund of the purchase price paid. The refund will be made by crediting the original account used to make the purchase.

All products being returned must be packed in the original, unopened, and unmarked packaging including any user manuals, accessories, documentation that were shipped with the product. A 20% restocking fee will be applied on any opened product, and any damaged product or missing parts may result in damage or missing part fees. In order to receive the remaining refund amount the product must be returned to Kai’s Clan or their authorised reseller within the 14 day period. The RMA number must be included with the returned product.

Shipping and handling charges, taxes paid, and any importation fees are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the product while in transit to Kai’s Clan If you return product to Kai’s Clan without an RMA from Kai’s Clan,

  • beyond the 10 day RMA issuance period, or
  • without proper packaging,

Kai’s Clan retains the right to either refuse delivery or charge you a restocking fee. The time to credit your account may vary, so please allow a minimum of 2 weeks for Kai’s Clan or the authorised reseller to credit the account used to make the original purchase.

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